Description
2 CSEs
In any routine day, you go to work, operate the equipment, shake hands, and come home safe to your family. But what about when things go sideways? What about when you’re met at the end of the driveway by a guy with a shotgun? What about when you walk in on a domestic assault in progress? What about when someone storms into your office and pounds on your desk? What about when you start to get silent phone calls and hang ups? What about when you start to get fake call outs? What about when you walk in on a meth lab in progress?
We live in angry times where a situation can escalate at the drop of a hat. How you respond can make or break the rest of your day or, God forbid, your life. In this session we will hear from firsthand real life situations and how they handled it – and lived to tell the story.
Learning objectives.
- 1. How to recognize the warning signals from clients and employees.
- 2. When to back away.
- 3. How does this end? Coping and avoidance strategies.
- 4. When to call law enforcement.
Taught by Casey Fielder – a time of sale inspector and Alternative Wastewater Maintenance Provider in Ingham County, Michigan. He also runs and coordinates Michigan Septic, a full-service install, pumping, repair, and operating company based in the Lansing, Michigan area. Casey serves on the Board of Directors for WasteWater Education and the Michigan Septic Tank Association as well as representing Michigan on the National Association of Wastewater Technicians board.


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